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P and R MeasuresP and R Measures are the statistics used to evaluate the efficiency and effectiveness of business processes.
The 'P' measures are the Process measures - these statistics that record the number of times things occur. Examples would include:
- the number of times an error loop is used
- the number of times an approval loop is used
- the average time to complete a particular task in the process
and show how efficient the process is.
The 'R' measures are the Results measures - these statistics record the 'outcomes' of the process. Examples would include:
- the number of occasions when the process completed correctly
- the number of times rejections occurred
- the number of times approval was not given
and show how effective the process is.
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