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NorthWorst Air
Article from an ex-employee.
http://www.northworstair.org/
Some Tips For Dealing With Lost Luggage at Northwest Airlines
Article cites experiences with rude personnel who failed to return phone calls to help customer with problem.
http://home.att.net/~susanfe/Northwest.htm
Untied Airlines
Cites poor customer service and passenger complaints about United Airlines.
http://www.untied.com/
United We Strand
Winners of Westword Online's "What United Did to My Summer Vacation" contest.
http://www.westword.com/issues/2000-08-10/feature.html/page1.html
Out of the Blue
Lies in the sky: An inside look at United Airlines' abysmal service. [Salon]
http://dir.salon.com/business/col/hest/2000/07/28/united/index.html
Unfriendly Skies
Passengers who try to fly on United are ending up as casualties of a labor war between the airline's management and its "employee owners." [Salon]
http://dir.salon.com/business/feature/2000/07/28/united/index.html
Off Limits
Westword Online article sponsoring a "What United Did to My Summer Vacation" contest.
http://www.westword.com/issues/2000-07-20/offlimits.html
United Sends Mixed Privacy Messages
Despite United Airlines' promise to respect customer's privacy, users of its reservation system could find their personal information exposed. [cnet]
http://news.com.com/2100-1017-226708.html?legacy=cnet
Alitalia Sucks
Consumer complaints about lost luggage and other issues. Links to related sites.
http://www.alitaliasucks.com/
Aircraft Pilots for Better Maintenance
Issues pertaining to a private aircraft critical engine failure after recent maintenance and subsequent actions. Time-line, communications, photos, documentation and contact information.
http://www.aircraft-maintenance.net/
Don't Fly Continental Airlines
Frequent flyer's reserved seat is given away before boarding. On questioning his seat assignment, belligerent clerk labels him a "security risk" and assaults him. Continental feeds fabricated story of racism and "air rage" to legal newspaper.
http://www.dontflycontinentalairlines.com
Ryanair Refund Campaign
Things people might think about before booking flights.
http://www.btinternet.com/~webbage/ryan/
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