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Coral Sea Software
SysMan is a full-featured IT helpdesk & facilities management system for organizations that need a proven cost-effective helpdesk software package that works "out of the box."
http://www.coralsea.com.au/sysman/overview.htm
ExDesk
Provides a remotely hosted and web based help desk and customer support solution for small and medium sized companies that is fully customizable.
http://www.exdesk.com
Information Resource Manager
Web-based tool allowing IT departments to keep a database of computers and software and track problems and repair history.
http://www.redshift.com/~yramin/atp/irm/
Manage-IT!
Affords the user the ability to track and diagnose trouble tickets, generate reports, interface with email software, and ODBC-compliant databases.
http://www.baronsoftware.com/
TOPdesk Lite
Information on a help desk solution designed primarily for the IT department. Demonstration download available.
http://www.topdesklite.com
Axios Systems
Developers of Assyst Enterprise, an integrated Help Desk and IT Service Management Solution which adopts a lifecycle approach.
http://www.axiossystems.com
NetHelpDesk
Helpdesk software for network support staff. Functions include fault tracking, change management, SLA, network diagrams and service status monitoring.
http://www.nethelpdesk.com/
ProFault
A multiuser, web based, fault logging system, which allows the user to track faults with both hardware and software.
http://www.profault.com
Web Help Desk
Provides a graphical tabbed interface to track, route, escalate and prioritize requests to the IT department.
http://www.webhelpdesk.com
Consultant's Help Desk
Remotely hosted help desk designed specifically for the IT consultant. Includes knowledge base, request tracking, email and reporting.
http://www.consultdesk.com
Asset Navigator for IT
Provides network PC auditing, IT asset management and change tracking, help desk software that is adaptable solution to operations IT department needs.
http://www.a-navigator.com
Micro Outsource
An application service provider offering internal IS help desk software and asset management for mid-size companies to organize, schedule and track requests and resources.
http://www.microoutsource.com
InnDevelop Technologies
Offer InfoExpress, an IT-management system inclusive of Helpdesk functionality, but also embracing tasks like warranties, service contracts and software license control.
http://www.inndevelop.com
Severity One
An internal help desk providing a communication resource between the IT development team, internal clients and external IT support resources.
http://www.severityone.com.au/
Arikus Inc.
Information management systems specifically designed to increase work-flow and promote high ROI.
http://www.arikus.com/
Cognitor Inc.
InteligineAnswer is an advanced problem resolution and knowledge management application for customer service, field service and repair, internal and external help desks, technical support groups, and technical assistance centers.
http://www.cognitor.com/
Generation21
Corporate knowledge management and e-learning software, training systems and solutions.
http://www.generation21.com
TriActive
Provides an approach with which trouble ticket functions are integrated with the users most recent system inventory information.
http://www.triactive.com/
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