(formerly Encyclopedic directory)
Call Centers
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Gemini Affinitas
UK-based company offering the Gemini helpdesk and support services for the call center environment.
http://www.geminisoftware.co.uk/
Nortak Software
Offers CallBase, a line of call center software products and services.
http://www.nortak.com/
Q-Max
Develops and sells call center management software.
http://www.q-max.co.uk
Touchstar Software
Call center software for telemarketing, routing, computer telephony, predictive dialing, and automatic dialing.
http://www.touchstarsoftware.com/
Platinum Technology Ltd
Layout for a fully integrated call center who require customer and inventory management.
http://www.platinum-technology.co.uk
Blue Flag Technologies Ltd
Provides customer relationship management solutions. Include helpdesk, call center, and complaints management.
http://www.blueflag.co.uk/
Call Center Management
Provides a call center strategic-management guide, service level agreement template, transition plan, benchmarking audit kit, best practice presentation, and quick reference guide.
http://www.call-center-management.com
Organizing A Call Center Service Desk
An introductory presentation and review of organizational issues relating to the call center service desk.
http://www.induction.to/call-center/
Outsourcing The Call Center
A discussion of issues relating to the outsourcing and functioning of a call center.
http://www.bizzworld.net/outsourcing.htm
CallQueWeb
A help desk solution targeted at small to mid-sized call centers & help desk businesses.
http://www.callqueweb.com
The ITIL Call Center Presentation
A presentation covering the management of call center help desks using the ITIL methodology.
http://www.help-desk-world.com/ccpresent.htm
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