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Parature
Provides Web-based software for online customer service, help desk and customer relationship management.
http://www.parature.com
LiveTime Software
Provides real-time management reporting and problem resolution.
http://livetime.com
OTRS
An Open source Ticket Request System with various features to manage customer telephone calls and e-mails.
http://otrs.org/
HelpCORE
IO Software's HelpCORE is an online web-based helpdesk and servicedesk management tool.
http://www.io-software.nl
Yudo
A free ASP based support and trouble ticket system, including instant download.
http://www.freedesk.it
Tenrox Incident Management
Business process management software for help desk, change management, bug tracking, issue tracking, incident management, and process tracking.
http://www.tenroxissuetracking.com/
Proverbs
A web based IT help desk which includes trouble tickets, problem history and a system FAQ.
http://helpdesk.proverbs.biz
VersaSRS
Web based, .Net helpdesk/service request software. Tracks service requests, product support issues and IT Help Desk incidents.
http://www.versadev.com/
Support-Works
Combines NPA with a call logging and problem management system. Includes e-mail integration, SLA management, automated reporting and knowledge base.
http://www.support-works.com/products/index.php
Help Desk Suite
Provides a web based customer service solution for a website to manage support requests and to publish self service knowledge bases.
http://helpdeskllc.com
osTicket Open Source Project
A simple and lightweight support ticket program designed to be easy to install and setup. It is also completely free.
http://www.osticket.com
Seeker
A multi-functional feature strong help desk, which includes queue, workload and workflow management functionality.
http://www.prophecy.co.uk
Ezyhelpdesk
A fully featured online help desk system comprising descrete sections for the clients, staff and administrator.
http://www.ezyhelpdesk.com
OmniWorks Webdesk
An industry standard internal and external helpdesk written in ASP and customised for the Internet.
http://www.omniholdings.co.za/webdesk.asp
SupportWizard
Software for Web based customer support, escalation and bug tracking.
http://www.iscusa.com/
FootPrints Web-based Help Desk
FootPrints Helpdesk provides web-based problem resolution software that includes call center management, knowledge bases, support task automation, and self-help options.
http://www.unipress.com/footprints/
Infra Corporation - Web-Based Help Desk Solutions
Web based help desk software for automating business processes across global enterprises.
http://www.helpdesksys.com/
DeskPRO.com
An integrated script to manage customer sales and support. Uses a MySQL database-backend and has flexible implementation.
http://www.deskpro.com/
Bankoi HelpDesk Software
A fully featured browser based helpdesk/email management application designed to streamline the operation of managing emails or support requests.
http://www.helpdesk-software.ws
iQHelpDesk
A browser based help desk and asset management set, with optional customization offered.
http://www.iquate.com
E-Business Application Suite
Use open source technology and provide online business applications, which include: Customer Support, Help Desk, Project Management, Sales Automation, CRM Marketing Automation, Invoice/Billing.
http://www.ebsuite.com
inTouch Web Desk
A free online web desk and trouble ticketing System, with a buildable Knowledge Base and multi language support.
http://www.intouchmedialtd.com
CRMdesk
Automates online customer support and knowledge base creation through the Internet.
http://www.crmdesk.com
Angel Desk
A web-based help desk system with email integration, including multi-language support, a plugin system, staff departments, staff permission settings and a template system.
http://wilsonprograms.com/
Phoenix Call Manager
Software for help desks, customer service, and inquiries. A web-based package which keeps staff and customers informed wherever they are.
http://phoenixcallmgr.com/
CoreDesk
Provides an internet based open source help desk software in a hosted and managed environment.
http://www.coordinated.co.za/Software/Help_Desk_Software/index.php
Trouble Ticket Express
Open source web based help desk system written in Perl for Unix and Windows servers.
http://www.troubleticketexpress.com
Cynergy
Software for web based active/ trouble ticket tracking, service desk contact manager system, application server and customer service software hosting.
http://www.cynergysoftware.com/
ThinMind
A fully integrated web based software suite for expense reporting, issue tracking, project management, and timesheet reporting.
http://www.ThinMind.com/Sales/Issue.htm
HelpDesk Pro
Features CGI source code, auto SMS messaging alerts, multi-platform compatibility, database management, automated call queue.
http://www.helpdeskpro.net
Questeq Support System
Hosted and outsourced editions, email ticket submissions, automated email responses, phone submissions, Crystal Reports, geared for educational environments.
http://www.k12supportsystem.com
Eden Corporation
Features general help desk, project management, asset management, issue tracking, sales management, and IT project and resource management.
http://www.eden.com
HelpDesk Connect
Features include problem tracking, auto escalation, FAQ builder and embedded customer database.
http://www.helpdeskconnect.com
ReadyDesk
Features include ASP scripting, ticketing system, automated email alerts, ticket history, auto-population of data, and online knowledge base.
http://www.ReadyDesk.com
Avensoft
Web-based multi-functional help desk software.
http://www.avensoft.com/
Ferrysoft Help Desk
Windows client software providing basic tracking, configuration and reporting functionality.
http://www.ferrysoft.com/
Big Web Desk
Completely Web-based help desk, ticketing service, and request management software.
http://www.bigwebdesk.com
Hostedware
Affordable web-based help desk application and database.
http://www.hostedhelpdesk.com
ScorpioSoft
Virtual Help Desk is a 100% web based application that allows a company to manage their internal and external users, development(engineering) and QA team with one integrated application.
http://www.scorpiosoft.com
Spectrum Research
Introduces the developers of the web based Spectrum HelpDesk customer support system.
http://www.spectrum-research.com
ISIS Helpdesk
Web based job tracking and asset management software.
http://www.cis.net.nz/helpdesk/
Liberum Help Desk
Free, web based help desk software written in ASP. Offers email notification and reporting features.
http://www.liberum.org
Sitehelpdesk
Helpdesk software with options for software and hardware inventory management.
http://www.sitehelpdesk.com
AskIt Systems
Offers an outsourced, Web-based customer service system that learns from the customer's questions.
http://www.askit.com
Applied Innovation Management
Provides a suite of Web-based software including a help desk, asset management, bug tracking, and sales contact management systems.
http://www.innovate.com/
Indy Help Desk
Provides web based software written in ASP. Also provides custom service and support for small to medium sized businesses in the Indianapolis area.
http://www.indyhelpdesk.com
GroupSoft Systems
Browser based help desk application including call tracking, asset tracking, knowledge base, project management and full support for Notes.
http://www.groupsoft.com
Help Desk Assistant
A web-based application that allows to track support issues via a Microsoft web server.
http://www.electracode.com/hda/hda.html
Cerberus Helpdesk
Browser-based email management and trouble ticket system.
http://www.cerberusweb.com/
Kayako Web Solutions
Browser-based help desk software with large spectrum of features, including support ticketing, knowledge base, and trouble-shooter.
http://www.kayako.com
Ticket Logger
Described a web-based (PHP) help desk / support line ticketing system. Both support technicians and end users are able to log tickets to a MySQL database.
http://ticketlogger.com
KnT Solutions, Inc.
Developers of e-zHelpDesk, which offers customer management, case escalation, bug tracking and knowledgebase functionality.
http://www.kntsolutions.com
Serio
Offers helpdesk software with change management, SNMP network auditing and monitoring.
http://www.seriosoft.com
e11 Help Desk
Online solution offering customer relationship management through email, web forms, self help, live chat, phone, fax, and letters.
http://www.e11online.com/
HelpSTAR Software
Provides a flexible workflow, an interactive web interface, auto-email notification, and additional support for medium to large helpdesk environments.
http://www.helpstar.com
TeamShare
Develops 100% web-based customer support software solution.
http://www.teamshare.com
WonderDesk
Organize and track support e-mail calls with help desk software.
http://www.wonderdesk.com/
WebTTS
Open source web-based trouble ticketing system written in Perl utilizing MySQL. Designed with the helpdesk, system admins, and network engineers in mind.
http://www.gashalot.com/software/webtts/
Taskman Pro
Web-based enterprise authenticated work order management and helpdesk system, allowing tasks to be requested online with email based notification.
http://www.darasoft.net
LansUnlimited HelpDesk
Web-based helpdesk with trouble ticket generation, performance tracking, email notification to both client and helpdesk managers. Provides online demo.
http://www.LansUnlimited.com/about_helpdesk.htm
Revelation Help Desk
Web based helpdesk software features call logging, tracking and escalation, time reconciliation, asset management, integrated accounting and reporting. Fully customizable with several optional modules.
http://www.revelationhelpdesk.com
AmberCat
Web-based and desktop software for internal and external help desks, customer service, and facilities management.
http://www.ambercat.com
ServiceWare
Internet-based, knowledge-driven solutions that map to any business need in the customer-focused enterprise.
http://www.serviceware.com
CDN Systems
Web-based help desk software with Microsoft Access and MS SQL integration.
http://www.cdnsystems.com
Footprints Helpdesk From Unipress
Completely web-based issue management and helpdesk software tool for small to mid-sized businesses.
http://getfootprints.com
Infra Corporation
Help desk and change management (web-enabled) software used by government and corporations around the world.
http://www.infra.com.au
Incident Monitor
Advanced helpdesk software which integrates conventional phone service with a fully enabled web service with wireless support, skills based routed environment, inbound email routing and service level management.
http://www.monitor24-7.com/
Soffront
Offers fully web-enabled and fully customizable helpdesk software.
http://www.trackhelpdesk.com
Support.com
Provides helpdesk software, call center operations, enterprise resource planning, and knowledge management systems.
http://www.support.com
Delta Scripts
Web-based PHP and MySQL support ticket system.
http://www.delta.co.uk/
Business Resources Online
Background, and information about help desk software.
http://www.business-resources.net/help-desk-software/
The PHP Support Desk
Features include PHP/MySQL architecture, trouble ticket management, FAQ base, and multiple support operators.
http://www.phpsupportdesk.com
Modern Thinking Inc
Offer an application for tracking and managing both customer support issues and internal work items.
http://www.modernthinking.com
Virtual Support Office
Extensive description of a browser based help desk which includes support request tracking, staff time and task management, and live support rooms for staff to customer direct interaction.
http://www.virtualsupportoffice.com
TicketXPert.NET
Offers a multilingual solution with MS Windows XP look and feel and Outlook navigation.
http://www.ticketxpert.net/estart.aspx
AI-Reply.Com
Offer help desk, referral tracking and customer support systems.
http://www.ai-reply.com
World Desk Pro
Customizable help desk based upon the Microsoft .Net Framework.
http://www.worlddeskpro.com
Broad Daylight, Inc.
Provides software that enables companies to answer questions more efficiently via the Web and reduce inbound electronic mail and phone calls.
http://www.broaddaylight.com
Fenestra AnswerDesk
Offers web-based automated support solutions for IT management, customer care and call centres.
http://www.fenestra.co.uk/Helpdesk/HELPDESKSTORY.HTML
Freedom Communications
Supports capturing, tracking, and graphical reporting. Also provides brandable customer portals for automated request entry and self-help.
http://inet-help-desk.com/
Kettera Software
Describes a tool that allows websites to interact with visitors without using pop-up windows, page reloads or links to form pages.
http://www.kettera.com/home/
RightNow Technologies
Automate online technical support, customer service, and knowledge building for Web-connected businesses and organizations.
http://www.rightnow.com/
PerlDesk
Perl Web-based help desk and knowledge base solutions for small and mid-sized Web sites.
http://www.perldesk.com
DapperDesk
Offers an online, customizable help desk solution, which works on both Linux and Windows servers.
http://dapperdesk.com/
AthenaRMS
Features include request management, trouble ticket management, Web-form and email handling, and multi-database support.
http://athenarms.com
IssueTrack
Help desk and issue tracking software with knowledge base, email notification and escalation functionality.
http://www.issuetrak.com
HelpDesk System
Help desk specifically for recording and monitoring requests for repairs or other works at properties.
http://www.helpdesksystem.co.uk/
Elation Technologies
US based implementer of HEAT software for help desk and customer service.
http://www.elationtech.us
TSC2 Help desk
A help desk offering tracking and asset management functionality.
http://www.kabsoftware.com/tsc2/index.html
HelpLine Incident Management
A customizable help desk for support personnel and customers (both internal and external). Includes SLA management and bespoke notification.
http://www.badgernt.co.uk/helpline.shtml
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