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Database Systems Corp.
Provider of call center technology including software, predictive dialer systems, and web development products.
http://www.databasesystemscorp.com/
Ansapoint Call Center Software
Provider of online workforce management tools for forecasting agent staffing requirements at call centers.
http://www.ansapoint.com
Logiciels Action, LogAct Software
Builder of software designed to manage all operations of a telephone answering service (TAS) from inbound call routing to customer billing. Company headquarters located in Canada.
http://www.logicielsaction.com/
C3Gatway Products: ContactIP
ContactIP call center software provides real-time, interactive audio and video interactions between customer and agent. Also offers collaboration tools and systems through ASP and/or license-based models.
http://www.contactip.com/
Odesoft Software
Software solutions for call centers and contact centers. Offering end-to-end solutions including IVR and VoIP with focus on web application and software development.
http://www.odesoftsoftware.com/
Custom Software Solutions
Developer of Khronos, a time and motion study software tool for use in incoming and outgoing call/contact centers and other industries.
http://www.softwareontime.com/
Avotus
Offering software designed to help call center managers and supervisors control Nortel Networks Meridian 1 system. Product aims to reduce the number of abandoned calls and optimize staffing levels.
http://www.avotus.net
Rockwell FirstPoint Contact
Software provides complete customer contact solutions supporting multiple channels including voice, e-mail, web, wireless and VoIP.
http://www.rockwellfirstpoint.com/
Wicom
Creator of software for call centers that allows inbound calls for agents to be physically distributed while providing centralized service. Program provides multi-channel, unified queuing, prioritizing and routing.
http://www.wicom.com/
KGA
PC-based training and assessment programs for call centers as well as legal, medical, technical and other industries.
http://www.ckga.com/
Genesis Systems
Offers call accounting software including telephone reporting, management and tracking for hotels, 911 call centers and general business.
http://www.buygenesis.com
Exorus Voice Website Communications
Provider of instant callback tool for CRM aimed at improving customer loyalty.
http://www.exorus.com
NBX Software
Industry specific software solutions for use with 3Com's NBX Voice System. Provider of call center software and help desk management tools.
http://www.nbxsoftware.com
Performix Technologies
Offering Emvolve Performance Management contact center software. Utilizes statistical information on actual employee performance to drive productivity. Software allows agents to view their own performance online and compare against pre-set targets.
http://performixtechnologies.com
Collaboration Technologies
The Realise Computer Telephony server provides complete inbound call handling, predictive dialing and unified messaging solutions integrated with all leading PBXs.
http://www.collaborationtechnologies.co.uk
G3 Nova Technology
Provides test tools, development and testing services for call centers, communication networks and network devices.
http://www.g3nova.com
FocalPoint
Call center wallboard software for supervisors and agents broadcasting real-time call center statistics, custom messages and alerts. View demo, features and pricing of desktop wallboard software.
http://www.focalpointstats.com
UtilCall
Call center software utilities.
http://www.utilcall.com/
Teltone Corporation
Providing software to enable remote workers to have seamless access to the corporate corporate telecommunications facilities.
http://www.teltone.com/
Zeacom
Producer of customer call center and telephony integration software.
http://www.zeacom.com
Strategic Computer Support, Inc.
Offering contact center technology for inbound, outbound, and fully blended customer contact centers.
http://www.strategicinc.com
AUTHTEL
Provides permission solutions for the telemarketing industry. Enables telemarketers to recapture prospects lost to federal and state Do Not Call registries.
http://authtel.com
XETA Technologies, Inc.
Provides equipment and after-market services for both voice and data applications; Sells and services call accounting systems to the lodging industry. (Nasdaq: XETA).
http://www.xeta.com/
Witness Systems, Inc.
Provides recording and analysis software designed to enable customer contact centers within a company to record and evaluate interactions through multiple communications media, such as telephone and Web chat. (Nasdaq: WITS).
http://www.witsys.com/
Cacti Inc
A range of solutions for continuous and selective contact recording, with data analysis functionality
http://www.cacticom.com
AMTELCO
Offers a range of web-enabled software specifically focused upon call center operations
http://www.callcentersbyamtelco.com
synTelate
Desktop customization, campaign management and scripting software, supporting customer service, retentions and telemarketing.
http://www.syntelate.com
Information Access Technology
Provide established predictive dialing and interactive communication software for the call center environment
http://www.iat-cti.com
Applied Business Technologies
Provider of Call Center recording/quality audit solutions.
http://www.appliedcorp.com
VoiceLogger
The manufacturer of digivoiceXE and related digital telephone and radio recording systems for Call Centers and small business.
http://voiceintegrity.com/
KoolToolz
Workforce planning tools for call centers, including schedule agents and performance analysis. Free download also available.
http://www.kooltoolz.com
VerbatimTPV
Provides recorded, independent third party telephone verification services to call centers and telemarketing organizations. Creates recorded of customer's authorization in their own voice for permanent, retrievable record of transaction.
http://www.verbatimtpv.com/
AMCAT
Offering predictive dialers, CTI, IVR, ACD and call center management software. Software implementation, education and support.
http://www.amcat.com/
Amtelco
Provider of call center communication systems, software applications and XDS technologies. Patented Infinity product offers ACD, voice processing, text messaging, PBX capabilities and digital switching.
http://www.amtelco.com/
Braxtel Communications
Providers of hosted and premise based customer call center solutions software incorporating Automatic Call Distribution (ACD), Interactive Voice Response (IVR), Computer-Telephony Integration (CTI).
http://www.braxtel.com/
Call Center Technologies
Software developer, VAR, and partner in the call center and help desk industry and more recently in the visual information industry.
http://www.callctrtech.com/
ChaseData Corporation
Specializes in delivering predictive dialing software to medium and large call centers.
http://www.dial4contacts.com/
Stratasoft
Call center software including predictive dialing, ACD, IVR, call blending, web collaboration, CTI and other products.
http://www.stratasoft.com
EchoPass
Application service provider offering Web-based telephone and Internet customer support services including text chat, email and Web call-backs.
http://www.echopass.com/
DTS Group
Providers voice, data and software solutions, specialising in systems integration, contact centre solutions, workflow, call recording and CRM. Based in UK.
http://www.smartcall.com/
CosmoCom
Provider of all-IP, universal access, contact center platforms. Enables service providers to offer hosted contact center applications. Supports multichannel interactions (telephone, Internet, message-based, wireless).
http://www.cosmocom.com/
Dial Connection, Inc.
Offering predictive dialing, telemarketing and call center software solutions.
http://www.dialconnection.com/
Digivoice
Developing and implementing a complete offering of contact center solution software. With extensive experience in call centers, telecommunications, computer technology and help desk applications.
http://www.digivoice.com/
Who's Calling
Customer Capture service provides intelligence about prospects and customers who call your company. For sales, customer service and marketing applications.
http://www.whoscalling.com/
Coordinated Systems, Inc.
Providing software for agent monitoring and call recording.
http://www.csiworld.com/
Noetica
Developers of call centre and customer interaction management software. Offering products such as Synthesys and NoeticaCR for callflow, scripting, CTI, inbound/outbound call handling and e-forms.
http://www.noetica.com
Trio AB
Software solutions for corporate telephony and value-enhancing call management. TeleVoice product line for customer support and contact center applications; integrates incoming calls, email, voice mail, web and fax.
http://www.trio.com/
Portage Communications
Software tools for forecasting and staffing.
http://www.portagecommunications.com/
Envision Telephony
Call recording and monitoring systems to meet the agent training, evaluation and survey needs of customer call centers.
http://www.envisiontelephony.com/
Callscripter
Workflow management software for contact centres. Allows call scripts to be written in minutes by non-technical users. Includes screen popping and full reporting suite. UK-based company.
http://www.callscripter.com
Presence Technology
Call center software allows all interactions with clients to be unified in a single queue to maximize the profitability of each contact independent of the channel.
http://www.presenceco.com/index.html
Perimeter Technology
Provider of management information systems for centrex-based automatic call distribution systems.
http://www.PerimeterTechnology.com/
CenterForce Technologies, Inc.
Web based call center management tools.
http://www.cforcetech.com/
e-talk Corporation
Call center and help desk software to aid monitoring and evaluation.
http://www.e-talkcorp.com/
ISx, Inc.
Provides Directory Assistance software for telecommunications call centers.
http://www.isxinc.com/
JBGL Technological Innovation Group Inc.
On hold music and message digital announcer. Multilingual and multi-channel Windows system with remote download capabilities.
http://www.radio1.ca/
Engage Technology
Specializes in Computer Telephony and E-Commerce solutions software.
http://www.engagetechnology.com.au/
InVision Software AG
Workforce management software for customer contact centers.
http://www.invisiononline.com/
Professional Telecommunications, Inc.
Distributor of business management solutions for the call center industry from workforce management software to call logging and speech recognition IVR and voice mail systems.
http://www.ptelinc.com
Concerto Software, Inc.
Comprehensive software and services for customer interaction management.
http://www.concerto.com/
Data Collection Resources
Monitoring and agent evaluation software.
http://www.monitoringmadeeasy.com/
Digisoft Computers
Scripting software for call centers.
http://www.digisoft.com/
Lagan Technologies Ltd.
Customer Relationship Management (CRM) software solutions aimed at the telco and banking markets.
http://www.lagan.com/
Bard Technologies
Developer or callLAB pc-based software for testing call center behavior with call-by-call simulation technology. Used for strategic analysis and workforce management. Demo version available for download.
http://www.bardtech.com
Altitude Software
Call center software enables integration of both self-service and assisted customer interactions across voice, email and web channels. Offices located worldwide.
http://www.altitude.com
PanaLog Software
Provides call accounting and call management software for all Panasonic digital and analog (KX-T) telephone systems.
http://www.panalog.com
Centergistic Solutions
Offers software designed to gather data from multiple sources including call center ACDs and present this information in dynamic, functional formats.
http://www.centergistic.com/
Xentrax
Automated solutions for the Canadian contact center and call center market. Products include software, hardware and service solutions for management and monitoring.
http://www.xentrax.com/
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