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(formerly Encyclopedic directory)
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Call Center Ops
Focuses on call center operations and provides discussion forums, newsletters, jobs, news, events, and links to related services, along with a directory of products.
http://www.callcenterops.com/
Preferred Solutions
Information and resources for the call center community.
http://www.prefsolutions.com/
Callcentres.net
Call center research and supplier directory.
http://www.callcentres.net/
CRM Xchange
Information on call centers for telemarketing, customer service and teleservices. Includes telephone training, solutions and computer telephony integration.
http://www.telemkt.com/
Mosaix (PDS) User Group
Independent user group assisting call center organizations utilizing the Mosaix Predictive Dialing System.
http://www.mosaixusergroup.com/
Indian Callcenters
Provides information about call centers in India. Features chatroom, discussion boards and industry resources.
http://www.indiancallcenters.org
Call Center Guide
Online guide for call center products, services, news and telecommunications links.
http://www.callcenterguide.com/
CCNG
A networking organization with membership comprised of call center management and industry professionals.(membership required)
http://www.ccng.com/
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