(formerly Encyclopedic directory)
News and Media
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(formerly Encyclopedic directory)
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Call Center News Service
News about inbound and outbound centers, help desks and support operations.
http://www.callcenternews.com/
Call Center Times
Online magazine with articles on general call center industry issues, workplace issues and information about industry conventions.
http://www.callcentertimes.com/
Call Centre News
A fortnightly subscription newsletter designed specifically to cover the fast growing Australian call centre industry.
http://www.callcentrenews.com.au
Contactcenterworld.com
Online news for the industry.
http://www.contactcenterworld.com
Outbound Focus
Free newsletter service for outbound call center professionals worldwide, focusing on responsible dialing practices and their effects on telemarketing.
http://www.outboundfocus.com/
Telcall Magazine
Australian magazine for the call centre industry, contains information about the latest developments and best practices within the industry.
http://www.telcall.com.au
Customer Contact World
News about customer relationship management technologies.
http://www.ccworldnet.com/
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