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Melita International
Offering predictive dialing, multi-channel customer interaction management and business performance monitoring and analysis solutions for contact centers.
http://www.melita.com/
Eon Communication
Products which integrate and manage voice, e-mail and Internet communications for call processing centers.
http://www.eoncc.com/
Spanlink Communications
Call center products include computer telephony integration, interactive voice response and IP telephony. Services include consulting, custom development and support services for contact centers.
http://www.spanlink.com
Total Office Systems, LTD
Business recording solutions for call centers, financial, emergency (911). Providers of Mercom Audiolog and IntellAgents2000 products. Based in Toronto, Canada.
http://www.tosltd.com
Golden Voice Technology & Training
Offering digitized voice communications equipment, and customized computer based training for call handlers.
http://www.goldvoice.com/
Oz Call Centres
Reference source for the global call center industry. Headquartered in Australia and assisting with call center referrals worldwide.
http://www.ozcallcentres.com/
LamarTech LLC
Offering call center solutions such as Aspect Contact Center, Agent Focus and Resource Focus. Technical support services for the contact center industry also available through global network of resources.
http://www.lamar-tech.com/
EasyRun
Communication software which offer graphical control over call centers and other businesses telephony functions.
http://www.easyrun.com/
White Pajama
Web-hosted applications service provider of customer contact center solutions with integrated interface for all channels of customer contact such as phone, email and web chat.
http://www.whitepajama.com
MCCT
Offering call center solutions such as IVR/VRU, PBX telephone equipment, business phone systems, switching equipment, and VXI headsets.
http://www.mcct.com/
Plant Equipment, Inc.
Developer of call processing systems for 911 emergency call centers. Career opportunities and industry trade show information.
http://www.peinc.com/
Info-Vision
Offers television-sized monitors suspended from ceiling in call centers and help desk environments; used for communicating vital data and management messages instantly to agents.
http://www.info-vision.com
Gryphon Networks
Provider of automated privacy compliance solutions to aid outbound telemarketing organizations to proactively comply with privacy requirements in the areas of Do-Not-Call (DNC), Do-Not-Mail (DNM) and call curfew laws.
http://www.gryphonnetworks.com/
OPC Marketing, Inc.
Sells and supports auto dialers and predictive dialing systems, fax broadcasting systems, PBX phone systems, telephony accessories for call centers.
http://www.opc-marketing.com/
Mercom
Manufacturer of recording and evaluation systems for call centers. Flagship product is Audiolog multi-function recording platform sold through network of certified resellers.
http://www.mercom.com/
Sumihiro Corporation
Designs, develops and manufactures state-of-the-art digital signal processing equipment. Products include CallCatcher call recording, logging and monitoring solution for call centers. Headquarters in the Netherlands.
http://www.Sumihiro.com
Eyretel Call Recording
Provider of technological solutions to store, identify, retrieve and analyze digitally recorded telephone or electronic customer communications. Focus on call center applications. UK corporate headquarters.
http://www.Eyretel.com
Teleopti
Developer of applications for logging, traffic measuring, staffing, scheduling, follow-up, optimisation and invoicing. Products include Teleopti Contact Center Coach, Teleopti Business Telecom Coach and TeleRevision/Tele Audit. Headquarters in Stockholm, Sweden.
http://www.teleopti.com
JDM Systems, Inc.
Provider of systems development and integration solutions for customer service contact centers.
http://www.jdmsystems.net
Micro Computer Systems, Inc.
Web-based chat and email management solutions for integrated contact centers. Calypso Contact Center product routes email and chat requests to appropriate agents similar to voice ACD systems. Live web demo.
http://www.mcsdallas.com/
Enablx
Technology Service Provider (TSP) that supports the growing trend of companies that outsource customer service requirements.
http://www.enablx.com/
Voice Print International
Develops digital voice recording, screen capture and quality monitoring applications for compliance, liability, quality assurance and training purposes.
http://www.voiceprintonline.com
Five9
Company offers Internet hosted predictive dialer, ACD, and CRM for call center applications. Service requires no hardward other than telephones and a broadband connection.
http://www.five9.com
LIZ Systems
Help desk automation system utilizing interactive voice response technology and computer telephony integration.
http://www.lizsystems.com/
EZ-Routing
Offering routing tools, statistical analysis and consulting services for toll free inbound calls aimed at maximizing clients' advertising budgets.
http://www.ez-routing.com
GTL Limited
E-business solutions provider offering network engineering, enterprise business infrastructure, offshore call centre solutions and other telecom services.
http://www.gtllimited.com/
TeleWare PLC
Developer of computer telephony software for communication solutions including personal numbering, hotdesking, unified messaging, CTI and IVR.
http://www.teleware.co.uk
Innovative Virtual Solutions Inc.
Canadian-based systems integration group providing computer telephony integration (CTI) and interactive voice response (IVR) solutions to customer communications and contact centres across North America.
http://www.ivs-inc.com
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