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Balanced scorecardThe balanced scorecard is a management system (not only a measurement system) that enables organizations to clarify their vision and strategy and translate them into action. It provides feedback around both the internal business processes and external outcomes in order to continuously improve strategic performance and results. When fully deployed, the balanced scorecard transforms strategic planning from an academic exercise into the nerve center of an enterprise.
This new approach to strategic management was developed in the early 1990's by Drs. Robert Kaplan (Harvard Business School) and David Norton. They named this system the 'balanced scorecard'. Recognizing some of the weaknesses and vagueness of previous management approaches, the balanced scorecard approach provides a clear prescription as to what companies should measure in order to 'balance' the financial perspective.
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Panoramic Feedback
An Internet-based 360-degree feedback and organizational survey tool to assess individual and/or organizational performance.
http://www.panoramicfeedback.com
Balanced Scorecard Online
From the creators of the Balanced Scorecard concept, Drs. Kaplan and Norton created Balanced Scorecard Collaborative to provide education, training, consulting and conferences on the Balanced Scorecard and Strategy-Focused Organization concepts.
http://www.bscol.com
Center for the Study of Organizational Change
Interdisciplinary research institute within the University of Missouri using Dr. Harry Levinson's organizational diagnosis method. Details of research, events, associates and corporate partnerships. Based in Columbia, MO.
http://web.missouri.edu/~csoc/
Center for Learning and Organizational Change
Educational center offering research and support in change management for public and private sector organizations. Details of courses, newsletter, research programs and vision. Based in Evanston, IL.
http://www.cloc.sesp.northwestern.edu/
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