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(formerly Encyclopedic directory) Customer Relationship Management
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(formerly Encyclopedic directory)
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CRM

In information technology, CRM stands for customer relationship management.
In analytical chemistry, CRM is a certified reference material.
In archeology, CRM is Cultural Resources Management.

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Encore Interactive Solutions
Offers traditional telephone and web-based CRM solutions.
http://www.encoreinteractive.com

iSeva, Inc.
Provider of eCRM technology and services.
http://www.iseva.com/

eGain Communications Corporation
Provides customer service infrastructure solutions for businesses engaged in e-commerce, designed to manage the high volume and complexity of online customer communication, including email and interactions on the web.
http://www.egain.com

Zerotouch
Specialist provider of web based customer service solutions.
http://www.zerotouch.com

Khaos Control
A complete and customisable CRM system that links into eCommerce solutions
http://www.khaoscontrol.com

Proper Solution
Open standard data integration for CRM, back and front office integration, ERP, data mining, and data warehousing.
http://www.propersolution.nl

Connect Care
Developers of enterprise wide CRM software solutions.
http://www.connect-care.com/

E-Commerce Support Centers, Inc.
Provider of live, customer service solutions to Internet-based commerce companies, offering 24/7 customer and tech support on client Web sites.
http://www.e-comsupport.com

SplashDot
Customized customer engagement solutions for Web sites.
http://www.splashdot.com

Kana Communications
E-Business infrastructure solution for online customer interaction. Scaleable solution to manage high volumes of e-mail and Web-based customer communications.
http://www.kana.com

Livehelper.com
A customer service tool for websites that enables site visitors to instantaneously communicate with customer service personnel using text chat or voice over IP.
http://www.livehelper.com

Windsail Technologies LLC
Design and implementation of central customer information files in support of CRM initiatives for large corporations. Data cleansing and data consolidation experts.
http://www.windsailtech.com

Dacon Software
Live customer service product with open connectivity to legacy CRM systems.
http://www.daconsoftware.com

Mindfabric
Provides next-generation customer interaction software solutions for global enterprises.
http://www.mindfabric.com

Achiever
Supplier of CRM, eCRM and e-business software solutions.
http://www.achiever.co.uk

Quicksilva Interactive Solutions
Provides CRM, eCRM, content management and database integration solutions and consultancy.
http://www.quicksilva.co.uk

GoldCRM, Inc.
Gold Service Advisor for Amdocs Clarify is a web and wireless based field service application that incorporates intelligent dispatching, route optimization and SLA driven scheduling. Integrated with Microsoft Mappoint and optimized for Blackbery RIM paging system.
http://www.goldcrm.com

Infowavz International
CRM outsourcing company delivering rapidly scalable live multimedia customer support services on a 24x7 basis.
http://www.infowavz.com

Alto CRM Consulting
Provides customer relationship management solutions and training with GoldMine and SalesLogix CRM software.
http://www.altocrm.com

Channelflex
Develops solutions for channel automation for partner relationship management.
http://www.channelflex.com/

Salespage Limited
Developers of web-based CRM solutions.
http://www.salespage.co.uk

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