Related articles
Edit |
Discuss Article
CustomerA customer is someone who purchases or rents something from an individual or organisation.
Types of Customer
Customers can be classified into two main groups; Internal and External customers. An internal customer is someone who works for the organisation, possibly in another department or another branch. External customers are essentially the general public.
These two groups can be further broken down:
Internal Customers
- People working in different departments
- People working in different branches
External Customers
- Individuals
- Individuals of different needs
- Individuals of different cultures
- Business people
- Groups
Needs and Expectations
Customers have needs and expectations that need to be observed by the organisation. A need is something that the customer needs, like car insurance being low. An expectation is something that the customer won't necessarily get but they expect to get, like a car getting from a person's place of departure to their destination.
Source | Copyright
|
 |
 |
|
Webmasters: Add your website here:
Readers: Edit |
Discuss Listings
Practical Solutions Inc.
Offers a comprehensive software package for service industry companies.
http://www.theServiceSolution.com
Chordiant Software
Business process automation and customer service applications. Includes products, services, and clients.
http://www.chordiant.com/home.html
Blue Pumpkin Software
Call center workforce management scheduling and forecasting software for customer contact centers and inbound sales call centers
http://www.blue-pumpkin.com/
Primus
eService software for eBusiness. Enables companies to effectively manage all points of contact with their customers and create real value with every customer interaction.
http://www.primus.com/default.asp
Davox Corporation
Provides customer interaction management desktop solutions to the financial, airlines, telecom, and utilities industries.
http://www.davox.com/
Precision
Developer of help desk solutions.
http://www.pcaonline.com/
Novavox - International
Company offers computer/telephony integration (CTI) solutions for home and business. The Smartphone product line offers Windows-based unified messaging and automated call processing.
http://www.novavox.com/
Advanced Feedback
Online feedback management solutions designed to help corporations and individuals to simplify information collection and analysis.
http://www.activefeedback.com/af/
eAssist
Customer care software and services that enable companies to provide service by responding to incoming customer requests over any communication channel.
http://www.eassist.com/
GWI Software
Customer service software provider for businesses.
http://www.gwi.com/
Charter Continuum
Customer relationship management with software for handling customer feedback ensuring customer retention.
http://www.charter-uk.com
Vuechat
Web-based customer service solution with webcam video.
http://www.vuechat.com
Kanisa Inc.
Knowledge-empowered customer service applications that automate the problem/resolution process and make it easy for customers to find information on a firm's site.
http://www.kanisa.com/
Qualté
Hosted helpdesk and live-chat solutions for small/medium sized companies.
http://www.qualte.com
Querybot Systems
Automated knowledge base/interactive FAQ system, intended for small businesses.
http://www.querybot.com
Skywire Software
Answer Suite provides a robust suite of customer service applications consisting of knowledge management, Web self-service, case management and desktop discovery tools that automate the problem resolution process and make it easy for customers to find information on your Web site.
http://www.skywiresoftware.com/
Pegasus
Customer Relationship Management software for midsize and small organizations. Includes newsletter and clients.
http://www.pegasus.be/
SupportSentry
SupportSentry provides hosted, cost effective web-based customer service software. Some features include knowledge bases, email handling, and multiple site capabilities.
http://www.supportsentry.com/
FrontRange Solutions
Customer-centric software for the mid-market, including the HEAT help-desk and the GoldMine CRM platform.
http://www.frontrange.com.au/
Knowledge Base
Multi-user system enhances self-service customer support, help desk operations, and document management applications.
http://www.knowledgebase.net
Aestiva
Web-based solutions including help tickets, knowledge base, contact management, and email management.
http://www.aestiva.com
ScandiaCom
Web based customer service database solutions for the high-end equipment manufacturers. Automated escalation process and failure analysis reporting capabilities.
http://www.scandiacom.com
Ulysses CRM
Developer of service-centric customer relationship management and facilities management software packages for small and medium companies.
http://www.qms-software.com
Cloudgate Ltd.
Intelligent, two-way customer communication platform allows companies to create services and marketing campaigns that coordinate multiple channels, including SMS/MMS, email, audio (IVR), instant messaging (IM), and direct mail.
http://www.cloud-gate.com
Tree Management Systems, Inc.
Powerful customer management software for tree, lawn & landscape companies. Streamline your business, increase sales, and make more money.
http://www.turftree.com
Intrinsic Business Solutions
CRM software for small to medium size business. Hosted and Stand alone solutions.
http://www.intrinsic-solutions.co.uk
Q-go
Q-go offers customer communications software based on natural language technology. The site provides detailed information on Q-go and what if offers.
http://www.q-go.com
eCare Support Interaction Software
Browser based customer interaction software that facilitates real time interaction between an organization's help desk and their customers. Demos, white papers, and full product description are also available.
http://www.netopia.com/ebusiness/products/ecare.html
WEBB Interactive Services Inc.
Offers instant messaging software. (Nasdaq: WEBB).
http://www.webb.net/
|
