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Improving Customer Service
A list of customer service articles by John T. Self.
http://www.sideroad.com/cs/
CRM-Forum
News, articles and a message board.
http://www.crm-forum.com/
What Ever Happened to Customer Service
Article giving customer service advice geared towards online entrepreneurs.
http://www.howtoadvice.com/CustomerService/
eCustomerServiceWorld
Resource site featuring access to over 300 articles, case studies & white papers as well as news, information, advice and jobs.
http://www.eCustomerServiceWorld.com
ECCS
Resource providing advice and information on customer relationship management in the form of articles, case studies, white papers, industry news, and analysis tools.
http://www.eccs.uk.com
CRM Event
Resource featuring weekly updated news and event schedules.
http://www.crm-event.com/
CRM2day
Resource center featuring news, event and conference schedules, employment opportunities, case studies and articles.
http://www.crm2day.com/
Customer Service Viewpoints Forum
Where management challenges and issues affecting customer service are discussed.
http://www.easytraining.com/csforumlisting.htm
CRMDirectory.com
News, products, and tutorials for those interested in customer relationship management (CRM).
http://www.crmdirectory.com
CRM Best Practice Tool
Comprehensive toolset to support best practices in customer relationship management
http://www.crm-strategy.net
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