(formerly Encyclopedic directory)
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Call Center Training & Help Desk Training Seminars
Resource for seminars, conferences, and certification classes addressing customer service management, help desk software & technology, CRM, and CTI.
http://www.the-resource-center.com/index/seminars.htm
CRM Conferences
Provides information on CBI's CRM events for both the pharmaceutical and energy markets.
http://www.crmconferences.com/
CRM Leadership Summit
Annual summit on customer relationship management leadership.
http://www.dci.com/brochure/crmsf/
Call Center Expo Europe 2002
Call and Contact Center solutions event in Netherlands.
http://www.ccexpo-europe.com/
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